Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the METIMO Employee Commute app and website (the "Service"). METIMO is a trading name of Calculate My Product Carbon Footprint Ltd (company number 11820814), registered at 11b Newton Court, Pendeford Business Park, Wolverhampton, West Midlands, WV9 5HB, United Kingdom. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Who can use the Service

You must be at least 16 years old and able to form a binding contract. If you use the Service on behalf of a company, you confirm you are authorised to bind that company to these Terms.

3. Your account

• You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• You are responsible for activity that happens under your account.
• Tell us promptly at support@metimo.io if you believe your account has been compromised.

4. Carbon calculations

The Service quantifies commuting carbon emissions in accordance with the GHG Protocol Corporate Value Chain (Scope 3) Standard, Category 7 (Employee Commuting, including home working), and ISO 14064-1, using the distance-based method and the UK Government (DESNZ) GHG conversion factors. Each week and journey leg records the exact factor vintage used, so figures remain reproducible and are structured to support third-party verification under ISO 14064-3.

Because the calculation runs on the details you and your employees provide, the accuracy of every figure depends on the accuracy and completeness of that input. Applied correctly to accurate data, the results are calculated to these standards; they are not, on their own, a certified or independently verified measurement, and we do not issue a verification opinion. You remain responsible for checking the data entered and for verifying any figures relied on for regulatory or formal reporting.

5. Carbon offsets

• Offsets are purchased through the Service and paid via Stripe. Prices are shown before you pay and are charged in pounds sterling.
• A certificate is issued once payment succeeds. Because an offset is fulfilled immediately as a digital service, offset purchases are generally non-refundable except where required by law or in the case of a proven error.
• We rely on third-party offset providers and are not liable for their underlying projects beyond arranging the offset you purchased.

6. Business plans

• Business plans are sold to companies on a flat fee based on employee headcount band, as set out on our pricing page. Fees are exclusive of VAT, which is added at checkout.
• Companies up to 500 employees may subscribe online and pay by card through Stripe, on a monthly or annual (recurring) basis; the plan renews automatically until cancelled. Larger organisations may instead be set up by our team and billed by agreement.
• You may manage your payment method, download VAT invoices, upgrade or downgrade your band, or cancel at any time from the billing portal. Cancellation takes effect at the end of the current billing period and, except where required by law, fees already paid are non-refundable.
• If your active headcount exceeds your plan's band, you agree to upgrade to the correct tier so your subscription reflects your organisation's size.
• Business features such as CSV export, participation reporting, and commute-day campaigns are available only while a company's plan is active and in good standing. If a payment fails or the plan is cancelled, access to business features stops.

7. Affiliate links

The Service may show links to low-carbon products through affiliate partners. If you buy through these links we may earn a commission at no extra cost to you. We are not the seller of those products and are not responsible for them.

8. Acceptable use

• Do not misuse the Service, attempt to gain unauthorised access, disrupt it, or use it to break the law.
• Do not submit false data, or data about other people without a lawful basis.
• Do not copy, resell, or reverse engineer the Service except as permitted by law.

9. Intellectual property

The Service, including its software, design, and content, is owned by Calculate My Product Carbon Footprint Ltd and its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. Your own data remains yours.

10. Availability

We target 99.5% monthly availability of the Service, measured excluding scheduled maintenance and any event outside our reasonable control. Where practical we perform maintenance outside UK business hours and give advance notice of significant planned downtime.

This target is a service objective rather than a contractual guarantee, and no service credits apply. We do not warrant that the Service will be uninterrupted or error-free, and we may change, suspend, or discontinue features. If your organisation requires a formal, credit-backed service level agreement, contact us to discuss an enterprise arrangement.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, revenue, or data, and our total liability to you is limited to the greater of the fees you paid us in the 12 months before the claim or £100.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or end your access if you breach these Terms or use the Service in a way that risks harm to us or others.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any mandatory consumer protection rights you have where you live.

14. Contact

Questions about these Terms can be sent to support@metimo.io.